Privacy policy.

What we collect

• Account data email, name, profile photo, account identifier, and profile preferences you provide or authorize at sign-up.
• Usage data lessons you watch, progress checkpoints, coach conversations, feedback submissions you upload.
• Video and community content videos, images, audio, posts and comments you choose to upload or share. Mux processes video uploads and playback. Content you post in a member space is visible to members who can access that space.
• Product analytics and diagnostics page visits, feature interactions, device and app information, and errors. PostHog associates signed-in activity with your account identifier, email and role. Its session recording feature is disabled.
• Billing data handled by Stripe and Thinkific. We only store a customer identifier and subscription status; card details never touch our servers.
• Newsletter and welcome emails handled by Beehiiv. When you submit a newsletter form, we share your email and any UTM parameters from that form. When you create a new account, we may share your email and first name to deliver the Free Training welcome series. You can unsubscribe from those emails at any time.
• Coach lead inquiries when you fill out the coach connection form, your name, email, phone (optional), and message are emailed to our support team.
• Text message preferences your mobile phone number, consent status, the opt-in method and disclosure version, and your opt-out history when you voluntarily join Train 2.0 text updates.
• Masked session replay data page layout, clicks, scrolling, navigation, and a coarse viewport size. All text and input values are masked, images and media are blocked, page query strings and dynamic identifiers are removed, and we do not store names, emails, raw IP addresses, or user-agent strings in these recordings. Our admin-only telemetry can link a recording ID to a signed-in member’s account to investigate errors or frustrating interactions. We also record the platform, app version, client build, and browser performance measurements. Replays are stored in our own Supabase project and deleted after 30 days.

Google sign-in

If you choose Sign in with Google, Google provides your email address, name, profile photo, and Google account identifier to Supabase, our authentication provider. We store this account data in Supabase to authenticate you, create and maintain your Train 2.0 Platform profile, and protect access to your account.

We do not request access to Gmail, Google Drive, Google Calendar, contacts, or other Google content. We do not sell Google sign-in data or use it for personalized advertising.

How we use it

• To authenticate your account and maintain your member profile.
• To deliver the training programs, AI coach, and video feedback you subscribed to.
• To improve the platform using engagement metrics and diagnostics from PostHog, Google Analytics, Microsoft Clarity, and our self-hosted session replay system.
• To communicate newsletters, lesson reminders, and lead notifications via Beehiiv and Resend.
• To deliver coach conversations, camp logistics, scheduling, and account text messages when you opt in.

Who we share with

We use these providers to run the service: Supabase (authentication, account storage, and masked session replay storage), Stripe and Thinkific (billing), Beehiiv (email newsletters), Resend (transactional email), Twilio (text message delivery), Mux (video processing and playback), Anthropic (AI coach conversations and AI-assisted feedback), Microsoft Azure (AI search and transcription), PostHog (product analytics and error tracking), Google Analytics and Microsoft Clarity (analytics). We never sell your data.

Text messaging privacy

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties. We do not share mobile phone numbers or SMS consent data with third parties or affiliates for their own marketing or promotional purposes. Twilio acts as our service provider solely to deliver and operate the messaging service. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.

Delete your account or request your data

To request deletion of your Train 2.0 account and associated data, email support@train2point0.com from your account email address with the subject "Delete my Train 2.0 account". Account deletion includes your associated profile, uploaded media, posts, comments, training progress, and coach history by default. You can also start this request from Account in the app. We verify account ownership before processing the request. Sending a request does not immediately erase the data. You can also contact us to export or correct your account data.

We remove account access and associated data after verification, and coordinate deletion with our service providers. Member file folders receive a final cleanup check nine days after account removal to catch uploads already in progress. Provider processing can take additional time. Support will confirm completion or explain any outstanding provider action and its expected timing.

We may retain records needed for billing and tax obligations, fraud prevention, security, or resolving a dispute. Any exception is limited to the necessary data and period, and support will explain the applicable reason and retention period when responding to your request. Session replays expire after 30 days. We keep a restricted record of the deletion request and its outcome to verify fulfillment. These records are not used for marketing.

Contact

Questions? Email support.